How SereneCUSH collects, uses, and protects the information you send through this website.
This policy explains what happens to personal information when you browse serenecush.com or send us an enquiry. It applies to this website only.
Last updated: 10 September 2026.
Information you give us. When you use the contact form we collect your name, email address, phone number, and whatever you write in the message — for example the piece you are asking about, room sizes, storage needs, or delivery details.
Information collected automatically. Like most websites, our hosting and content delivery providers record standard technical data such as your IP address, browser type, the pages you request, and the time of the request. We use this to keep the site available and secure.
This site does not take payments. We do not ask for card or bank details here; orders and payments are arranged separately with our team.
We use your information to answer your enquiry, to confirm sizes, finishes, availability, and delivery, and to keep a record of the conversation so we can follow up consistently.
We share information only with the service providers that run this website and its email — our hosting, content delivery, and email providers — and only as far as they need it to provide those services. We do not sell your personal information.
We may also disclose information where we are required to by law, or where it is necessary to protect the rights and safety of our visitors and our business.
This site does not run advertising or social media tracking pixels.
We use only the cookies needed to operate the site — for example remembering your language, keeping the site working reliably, and letting our content delivery provider tell visitors apart from automated traffic.
We do not currently run third-party analytics on this site. If that changes, this policy will be updated before those tools are switched on.
We keep enquiry records for as long as we need them to answer you and to keep a reasonable business record, and then we delete them.
You can ask what personal information we hold about you, ask for a copy, ask us to correct it, or ask us to delete it. You can also ask us to stop contacting you. Write to [email protected] and we will respond.
If you are in the United States or Canada, we handle personal information in line with the privacy law that applies where you live. If you are in the European Economic Area or the United Kingdom, you also have the right to object to processing and to complain to your local supervisory authority.
We may update this policy as the site changes. The date at the top of this page always shows the latest revision.